HR
HomeRating

Privacy Policy

Last updated: March 2026

1. Introduction

HomeRating operates the website homerating.com.au. We are committed to protecting the personal information of our users in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

We collect two categories of personal information:

Information you provide directly

  • Name, email address, and phone number (when submitting an enquiry via the lead form)
  • Business details, accreditation information, and contact details (for assessors registering on the platform)
  • Enquiry messages submitted through the lead form
  • Any other information you voluntarily submit through forms on our website

Information collected automatically

  • IP addresses
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring URLs
  • Access times and dates

3. How We Use Your Information

We use your personal information for the following purposes:

  • Facilitating contact between homeowners and assessors — when you submit an enquiry via the lead form, we deliver your details to the selected assessor
  • Processing assessor registrations — managing assessor accounts, listings, and profile information
  • Service-related communications — sending registration confirmations, approval notifications, and lead notifications
  • Improving our website — analysing usage patterns to maintain and enhance the service
  • Legal compliance — meeting our obligations under Australian law

We do not use your personal information for direct marketing without your consent. We do not sell your personal information to third parties.

4. Disclosure of Information

We may share your personal information in the following circumstances:

  • With assessors: When you submit an enquiry via the lead form, the assessor receives your name, email address, phone number, and message so they can respond to your enquiry.
  • With service providers: We use trusted third-party service providers to operate our platform, including Supabase (database hosting), Resend (email delivery), and Vercel (website hosting). These providers are bound by their own privacy policies and data processing agreements.
  • As required by law: We may disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of HomeRating, our users, or others.

We do not share your data with advertisers or data brokers.

5. Data Storage and Security

Your data is stored on Supabase servers (AWS infrastructure). We implement appropriate security measures including:

  • Encryption in transit via HTTPS/TLS
  • Encryption at rest for stored data
  • Row-level security policies that restrict data access at the database level
  • Secure authentication using industry-standard protocols

While we take reasonable steps to protect your personal information, no security measure is 100% effective. We cannot guarantee absolute security of your data.

6. Cookies and Tracking

Our website uses the following cookies and tracking technologies:

  • Session cookies: Used for authentication and maintaining your logged-in state
  • Google Analytics: Used to collect aggregate usage statistics to help us understand how visitors use our website. Google Analytics uses cookies to collect anonymised data about page views, session duration, and user interactions.

We do not use advertising or retargeting cookies. You can disable cookies through your browser settings, though this may affect the functionality of our website.

7. Your Rights Under the Australian Privacy Principles

Under the Australian Privacy Principles, you have the right to:

  • Access your information (APP 12): You can request access to the personal information we hold about you.
  • Correct your information (APP 13): You can request correction of any inaccurate, out-of-date, incomplete, or misleading information.
  • Complain about a breach: You have the right to complain if you believe we have breached the Australian Privacy Principles.
  • Request deletion: You can request deletion of your account and associated personal data.

To exercise any of these rights, please contact us at privacy@homerating.com.au.

8. Third-Party Links

Our website may contain links to external websites, including assessor websites and government resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of any website you visit.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For privacy enquiries, access requests, or complaints, please contact us at:

12. Complaints to the OAIC

If you are not satisfied with our handling of your privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Phone: 1300 363 992
  • Website: www.oaic.gov.au
  • Post: GPO Box 5218, Sydney NSW 2001